When the booth arrives you need to inspect all parts for damage and to ensure nothing is missing. DO NOT SIGN THE SHIPPING DOCUMENTS PRIOR TO PRODUCT INSPECTION. Only after all components have been inspected should you confirm receipt of your shipment. If there is any issue with the product make sure to indicate this on the shipping document prior to signing the receipt. Notify us immediately so we can begin planning our corrective actions.
Our customers enjoy a hassle free 30 day money back guarantee. This means that you can return your booth within 30 days with no questions asked. We would appreciate you letting us know what drove the decision to return the booth, but, only because we want to make sure it never happens again. The booth will be inspected upon arrival for damage and any necessary repairs would be deducted from the purchase price. Shipping and return expenses will be deducted from the refund and are the responsibility of the purchaser.
Our customers benefit from a limited lifetime warranty on the shell and the canopy system. Any defects caused by the manufacturer’s design will be replaced by Strike A Pose. This does not include damage caused by the owner or any normal wear and tear.
Individual electronic components (Canon Camera, Dell Computer, Brava 21 Printer) are all covered under their respective manufacturer's warranty. Serial numbers are included on these products to verify the new condition and warranties. Please contact individual manufacturers for warranty details.
We have a 90 day select parts warranty that covers replacements for select items: Light socket adapters, Light bulbs (if not physically broken), Carabiners, Umbrellas, Camera power kits, Microphone, Microphone cables, and Backdrop lighting kit components. All defective parts need to be shipped back to Strike A Pose for inspection within 90 days after the Photo Booth has been received. If no misuse can be determined than Strike a Pose will send a new part to the purchaser. If there have been signs of misuse by the purchaser than Strike a Pose Photo Booths holds the right to void the warranty & provide replacement parts for purchase in our online shop.